mtbwin Privacy Policy

1. Introduction

mtbwin ("we", "our", or "platform") is a trusted online gaming service provider in Bangladesh. When you register, log in, or use any service on mtbwin, you share certain information with us. This Privacy Policy ("Policy") explains how we collect that information, why we collect it, how we use it, and how we keep it secure.

Before reading this policy, please note: using any service on mtbwin means you have accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].

2. What Information We Collect

We collect only the information that is necessary for the proper operation of our services. The types of information collected are as follows:

2.1 Information You Provide Directly

Information we receive when you create an account on mtbwin or contact us directly:

• Full name
• Date of birth (for age verification — confirming 21+)
• Email address
• Mobile number
• Password (stored in encrypted form — never visible in plain text)
• Payment information (bKash / Nagad / Rocket / bank account number — for transaction verification)
• Documents submitted for identity verification (if applicable)

2.2 Automatically Collected Information

When you use the mtbwin platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Date and time of site access (Bangladesh Standard Time, UTC+6)
• Log of pages you have visited
• Session duration and usage patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

To keep records of financial transactions, we collect:

• Deposit and withdrawal amounts and dates
• Type of payment method used
• Transaction reference number
• Betting history and game logs

3. Purpose of Using Information

mtbwin uses collected information only for the following legitimate purposes:

• Account creation, management, and verification
• Ensuring secure and smooth payment processing
• Preventing fraud and unauthorized access
• Preventing those under 21 from using the platform
• Providing 24/7 live chat support
• Technical improvement of the platform and bug resolution
• Implementing and monitoring responsible gaming policies
• Fulfilling legal obligations and maintaining records
• Sending relevant promotional information with your consent

4. Information Sharing and Disclosure

mtbwin does not share any of your personal information with third parties except in the following limited circumstances:

4.1 Service Partners

We work with trusted technology and payment partners who help us operate our services, such as payment gateways, server hosting providers, and game software developers. Only the minimum necessary information is shared with these partners, and they operate under relevant confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information to fulfill court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In each such case, we always seek legal advice and provide only the minimum information required.

4.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new authority. If such a change occurs, we will notify you in advance by email and this privacy policy will be updated accordingly.

5. Cookie Policy

mtbwin uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required for managing and securing login sessions — disabling these may prevent the platform from working properly.
• Functionality Cookies: For remembering your preferred language and settings.
• Analytics Cookies: For analyzing site usage and improving performance.

You can control cookies from your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

6. Data Security Measures

mtbwin uses industry-standard technical and organizational security measures to ensure the protection of your information. Our key security practices are:

• SSL (Secure Socket Layer) encryption — all data transferred between your browser and our servers is encrypted.
• Password hashing — your password is never stored in plain text; only an encrypted hash is kept.
• Two-factor authentication (available as an added layer of access verification).
• Server-level firewall and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Restricted access policy — only authorized staff can view the information relevant to their role.

While we strive to ensure maximum security, no system is entirely risk-free. We therefore ask that you use a strong password and never share your password with anyone.

7. Data Retention Period

We retain your information only for as long as necessary:

• For active accounts: throughout the period the account remains active.
• After account closure: financial records may be retained for a minimum of five (5) years as required by legal obligations.
• Marketing communication data: deleted as soon as consent is withdrawn.
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies have a maximum lifespan of 12 months.

8. Your Rights

You have the following rights regarding your personal information. To exercise these rights, email us at [email protected].

8.1 Right to Access Information

You can find out at any time what information we hold about you and request a copy of that information.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.

8.4 Right to Object to Processing

You can object at any time to your information being used for marketing communication purposes. We will stop that use immediately.

8.5 Right to Data Portability

You can request to receive the information you have provided in a structured, commonly used, and machine-readable format.

9. Protection of Minors

mtbwin provides services only to those aged 21 and above. We never knowingly collect personal information from minors. Age verification is mandatory at the time of account registration.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information. If you suspect that a minor is using our platform, please notify us at [email protected].

10. Third-Party Links and Services

Our platform may have integrations with game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft) or payment providers (such as bKash, Nagad, Rocket). These third parties have their own privacy policies, and mtbwin is not responsible for their data processing practices. We encourage you to read the respective privacy policies of these services before using them.

11. Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the new "Effective Date" at the top of this page.
• Send details of the changes to your registered email address.
• Provide sufficient notice before the changes take effect.

Continuing to use mtbwin after changes means you have accepted the updated policy. If you object to the changes, please contact us at [email protected].

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is available 24/7 according to Bangladesh Standard Time (BST, UTC+6).