For ages 21 and above

mtbwin's commitment to Responsible Gaming

Gaming is for entertainment — stay away from addiction. mtbwin places your safety and wellbeing above all else.

Why is Responsible Gaming important?

mtbwin believes that online gaming is purely a form of entertainment. But like any form of entertainment, gaming should be enjoyed within limits. Responsible gaming means understanding your limits of time and money, playing within those limits, and seeking help when you need it.

To ensure the protection of every player on our platform, we provide a range of tools and features — including deposit limits, time-out, self-exclusion, and 24/7 Bangla support. On this page you will find out how to use these features and enjoy gaming responsibly.

Remember — gaming should never be thought of as a source of income. It is for entertainment only. If you feel that gaming is affecting other areas of your life, contact our support team today.

Our Protection Tools

Deposit Limit

Set a maximum deposit amount for each day, week, or month. Once a limit is set it takes effect and protects you from overspending. A cooling-off period applies if you want to increase a limit.

Time-Out Feature

Temporarily close your account for a set period — from 24 hours up to 30 days. You will not be able to log in during the time-out. Taking a short break is sometimes the best decision.

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. With this option your account is closed for a specified period (6 months up to permanent). Our support team will assist you through the process.

Bet Limit Setting

Decide in advance the maximum amount you will wager in each session. Once the limit is reached, the system alerts you. Keeping your wager amount under control keeps gaming enjoyable.

Gaming History Review

Log in to your account to view a detailed record of your gaming history, deposits, and withdrawals. Analysing your own habits makes it easier to understand where changes may be needed.

24/7 Bengali Support

Whenever you feel like talking about gaming or need help, our live chat support is always ready — fully in Bangla, without judgement.

Recognise the Warning Signs

If you or someone close to you shows the following signs, it is time to seek help.

  • Continuously placing larger bets in an attempt to recover lost money.
  • Hiding your gaming habits from family or friends.
  • Prioritising gaming over everyday life or work.
  • Spending money meant for bills or essential expenses on gaming.
  • Trying to stop gaming but repeatedly returning to it.
  • Feeling restless, anxious, or irritable when not gaming.
  • Borrowing money for gaming or lying to others about it.

If you notice these signs, do not panic. This is a recognised problem and getting help is entirely possible. Rather than blaming yourself, take action today.

Simple Steps to Getting Help

1

Assess yourself

Compare yourself honestly against the warning signs above. Ask yourself sincerely — is gaming having a negative impact on your life?

2

Set limits

Log in to your account and set a deposit limit or time-out. Even small steps can lead to big changes.

3

Talk to support

Contact our 24/7 live chat or email us at [email protected]. Our team will help you with complete confidentiality.

4

Activate self-exclusion

If you feel you need a long break, request self-exclusion. We will close your account as quickly as possible.

5

Seek professional help

Talk to family and people you trust. Do not hesitate to seek advice from a mental health professional if needed.

mtbwin's Commitment

We are not just a gaming platform — we are committed to the wellbeing of our players. Here is what we do to ensure responsible gaming:

  • Account verification confirms that every user is at least 21 years of age.
  • A minimum deposit of ৳300 per transaction and the option to set a personal maximum limit.
  • Automatic prompts to take a break are shown when a session has been active for a long time.
  • All gaming data is secured with SSL encryption — fair play guaranteed.
  • Self-exclusion is actioned within 24 hours when requested.
  • A trained Bangla-speaking team is always available on live chat to assist you.
For users aged 21 and above only

Help and Contact

Live Chat Support

Bangla live chat active 24/7. Click the live chat icon on the site at any time for immediate assistance.

Email Support

Email us for confidential help: [email protected] — we will reply as quickly as possible.

Responsible Gaming FAQ

Log in to your mtbwin account, go to Account Settings, and select the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; increasing a limit is subject to a waiting period.

Yes. When a self-exclusion request is made, a withdrawal of any balance remaining in your account is initiated. The minimum withdrawal amount is ৳800 and the process generally takes 10-45 minutes to complete. Contact us via live chat for more details.

A time-out is a temporary break — from 24 hours up to 30 days. After the set period, your account is automatically reactivated. Self-exclusion is longer-term — from 6 months up to permanent. Your account cannot be reactivated before the self-exclusion period ends.

No. mtbwin is strictly for users aged 21 and above. Age verification is mandatory at registration. To keep minors safe, parents and guardians are advised to use parental controls on their devices and keep account details secure.

First, do not panic — this is a recognised problem and it can be resolved. Contact our live chat right now or email us at [email protected]. Our trained team will help you activate a time-out or self-exclusion and work out the next steps with you. All conversations are completely confidential.

Yes, completely free. Deposit limits, time-out, self-exclusion, and gaming history review are all available at no charge to every registered mtbwin user. Using these tools does not result in any account restrictions or penalties.

Enjoy safely —
Welcome to mtbwin

Play responsibly and enjoy the entertainment. Browse our FAQ to learn more or go directly to the games section.

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